Contact Us

FAQs

Where are you located?

Denis The Cat Studio is operated from Mexico by a Belgian/Mexican family. Our T-shirts are printed and shipped within the United States through our U.S. fulfillment partners.

Where do you ship?

At this time, we ship only within the United States.

We hope to offer international shipping in the future, but we do not yet have a confirmed launch date.

When will my order arrive?

Because every shirt is made to order, production normally takes 2–5 business days. Delivery within the United States typically takes an additional 4–8 business days after production. Once your order ships, you will receive a tracking email.

Will I receive tracking?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package until delivery.

Please check your spam or promotions folder if you do not see the email.

What materials are the T-shirts made from?

Our standard T-shirts are selected for comfort, softness, and reliable print quality. Many of our current designs are printed on the lightweight Gildan 64000. Visit the Gildan site here.

Fabric composition may vary depending on the shirt color and product, so please check the individual product page for exact details.

For more information, visit: https://denisthecat.com/pages/t-shirt-features

Are your shirts made after I order?

Yes. Our shirts are printed to order rather than stored as finished inventory.

This helps us offer a wider variety of cat designs, but it also means production begins specifically for your order.

How should I care for my T-shirt?

To help protect the fabric and print:

  • Wash inside out with cold water
  • Use a gentle cycle
  • Do not use bleach
  • Tumble dry on low or air dry
  • Do not iron directly over the printed design

How do I choose the right size?

A size chart is included on every product page. We strongly recommend checking the measurements before ordering, as sizing preferences can vary.

You can also view our full sizing guide here: https://denisthecat.com/pages/sizing-chart

Can I change or cancel my order?

Because orders may enter production quickly, changes or cancellations are not always possible.

Contact us as soon as possible at meow@denisthecat.com with your order number. We will check whether the order can still be updated.

What do I do if there’s a problem?

Please email us at: meow@denisthecat.com

Include your order number, a short description of the problem, and clear photos if the item arrived damaged, misprinted, or incorrect.

We will review the issue and do our best to make it right.

Can I use more than one discount code?

Only one discount code can normally be used per order unless a promotion specifically says otherwise.

Enter your code during checkout before completing your purchase.

What if my shirt arrives damaged, misprinted, or incorrect?

Please email us at meow@denisthecat.com within 30 days of receiving your order. Include your order number and clear photos of the item and packaging. You may choose a free replacement or a full refund to your original payment method. You do not need to return the original item.