Refund policy
30 Day Satisfaction Policy
We want you to be happy with your purchase from Denis The Cat Studio. If you are not satisfied with your item, contact us within 30 days of receiving it at meow@denisthecat.com.
Please include your order number, a brief description of the issue, and, when the product is damaged, defective, misprinted, or incorrect, a clear photograph showing the problem.
Replacement or Full Refund
You may choose between:
-
A replacement at no additional cost; or
-
A full refund to your original payment method.
You do not need to return the original item. You may keep it, donate it, or dispose of it responsibly.
Damaged Defective or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible. We will review the information and photographs provided and arrange your preferred solution: a free replacement or a full refund.
Refund Processing
Once your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since we confirmed your refund, contact us at meow@denisthecat.com and we will investigate.
Contact
For questions or assistance with a replacement or refund, contact us at: